SWISHER PENS, INC.....Shipping and Ordering Informatioin for Fine Quality Writing Instruments...Fountain Pens, Ballpoint Pens., Rollerball Pens, Pencils, Stationery, Ink and Accessories

RETURN POLICY

We offer a fourteen-day, no-quibble return policy on all writing instruments we sell. If for any reason you are not satisfied with an item purchased from us, you MUST return it with ALL ORIGINAL PACKAGING and PAPERWORK (PLEASE CLEAN THE FOUNTAIN PEN BEFORE IT IS SHIPPED BACK TO US) for exchange or refund (minus RETURN shipping costs unless the item is defective) within 14 days after you have received your order. If the ORIGINAL PACKAGING and PAPERWORK is NOT INCLUDED, we will be unable to issue the refund or store credit. If you receive a defective item, we will reimburse you for return shipping costs up to $7.50 for doing an EXCHANGE ONLY. Please send an email at info@swisherpens.com to notify us that you are returning an item. We recommend that any item returned be sent by Priority or First Class Mail with Insurance, as we are not responsible for any loss or damage of items returned.

NOTE: This does not apply to Limited Edition fountain pens if they have been inked. Limited Edition fountain pens that have been inked must be returned to the manufacturer or distributor for replacement or repairs.

Return Address:
SWISHER PENS, INC.
1560 Laskin Rd., Suite 158
Virginia Beach, VA 23451

STATESIDE SHIPPING COSTS

PRIORITY MAIL
Provides for 3 to 5 day delivery to most stateside addresses
(Includes APO & FPO addresses)

Up to $25.00 = $5.25
$25.01 to $50.00 = $6.75
$50.01 to $100.00 = $7.25
$100.01 to $200.00 = $8.25
$200.01 to $300.00 = $9.25
$300.01 to $400.00 = $10.25
$400.01 and Over = $11.25

EXPRESS MAIL (For Packages 2 Pounds or Less)
Provides for overnight delivery to most stateside addresses $22.00

FEDERAL EXPRESS (FedEx)
Next Day Air - Provides for next day delivery to most stateside addresses - $27.00
Second Day - Provides for 2-Day delivery to most stateside addresses - $13.00
Third Day Delivery - Provides for 3-Day delivery to most stateside addresses - $11.00

NOTE: ALL FED EX PACKAGES ARE SHIPPED WITH A SIGNATURE REQUIRED. IF YOU KNOW AHEAD OF TIME THAT YOU WILL NOT BE AT THE LOCATION YOU ARE SHIPPING TO, PLEASE NOTIFY THE SHIPPING DEPARTMENT TO WAIVE THE SIGNATURE ON THE PACKAGE. ONCE THE PACKAGE SHIPS, CHANGES WILL NOT BE ABLE TO BE MADE. IF YOU ARE NOT AT THE LOCATION AND THE PACKAGE IS ATTEMPTED TO BE DELIVERED, THE PACKAGE WILL RETURN BACK TO THE FACILITY AND BE RE-DELIVERED ANOTHER DAY. IF THE PACKAGE IS NOT DELIVERED ON THE ESTIMATED DAY OF REQUEST, PLEASE NOTE THAT SWISHER PENS WILL NOT BE HELD RESPONSIBLE FOR THE DELIVERY.

INTERNATIONAL SHIPPING

We charge actual shipping costs for all International orders. We normally ship via Global Express or FedEx (both include insurance). You are responsible for duties and taxes if it applies to your country. USPS Global Priority or USPS Airmail shipping is available for orders up to $50.00.

You can place your order and we will send you by email the actual shipping costs prior to shipping your order. PLEASE RESPOND TO THIS EMAIL IN ORDER TO RECEIVE YOUR ORDER. If you prefer to know the shipping costs prior to submitting your order, please email us at info@swisherpens.com for International shipping costs (please include your address and a list of items you plan to order when requesting International shipping costs).

NOTE: You are responsible for duties and taxes if it applies to your country. If you decide to choose Global Priority or Airmail shipping, which is only available for orders up to $50.00, please understand that both these methods have no insurance or tracking number. Once shipped our company cannot be held responsible for the package.

SPECIAL ORDERS

We can provide you with most writing instruments currently offered by ACME, Aurora, Bexley, Cartier, Conklin, Conway Stewart, Delta, Dunhill, Jac Zagoory, Jaguar, Laban, Lamy, Libelle, Michael's Fat Boy, Michel Perchin, Montblanc, Montegrappa, Monteverde, Namiki, Omas, Parker, Pelikan, Platinum, Retro 51, S. T. Dupont, Sailor, Stipula, Taccia, Visconti, Waterman, Yard-O-Led and Yoropen. If there are writing instruments from these companies that are not currently listed on our web site that you wish to order, please e-mail Jennifer Lee at jennie@swisherpens.com for availability and "Our" price.

SWISHER PENS, INC.
1560 Laskin Rd., Suite 158
Virginia Beach, VA 23451
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TELEPHONE: 757-425-2162
TOLL FREE: 888-340-7367
FAX: 757-425-2165
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BUSINESS HOURS
10 am - 6 pm (EST)
Monday thru Saturday
Closed on Sunday

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SWISHER PENS
Is Your Source for Fine Quality Writing Instruments, Including Fountain Pens, Ballpoint Pens, Rollerball Pens, Pencils, Stationery, Ink, Refills and Accessories